Print size options vary between SIGNATURE (rectangular pictures) and NOVELTY range (square pictures) of pictures.

For SIGNATURE Range, the following 8 options are available as “STANDARD-SIZE prints:”

There are also 2 Custom-Size print options:

For NOVELTY Range (square pictures), there are two types of prints: “Paper Print” and “PFB” which stands for “Paper on Foamcore Board, and there is only one “STANDARD” size option for “Paper” and “PFB” each:

Custom-Size print options for NOVELTY Range are as follow:

We use professional dye-ink photo printers made by Canon and the hi-Gloss White Film paper made by Pictorico for the following print types:
SIGNATURE Range prints with paper size of 13″ x 19″ (329mm x 483mm) and smaller.
All NOVELTY Range prints.

For SIGNATURE Range prints with larger print sizes, we use Shashin-Koyosha’s professional dye-ink and their Crystal coated paper.

No. The default aspect ratio is 2:3 for SIGNATURE Range of pictures and 1:1 for NOVELTY Range, and you cannot order prints in any other aspect ratio.

Your picture is printed “on demand”, and will be dispatched within 2 weeks from the order date. . The transit lead time differs depending on the delivery destination. Please refer to SHIPPING to find out the transit lead time specific to your country.

We use EMS of Japan Post Co., Ltd. for deliveries to destinations outside of Japan. For destinations within Japan, we use TA-Q-BIN of Yamato Transport Co., Ltd.

Please refer to SHIPPING.

Shipping fees differ depending on delivery destinations. Please refer to SHIPPING.

The prints of pictures in the “Signature” Range (rectangular pictures) are shipped in cardboard tubes with sufficient cushioning materials inside.

The prints of pictures in the “Novelty” Range (square pictures) are delivered in cardboard boxes, and there will be sufficient cushioning materials in each box to protect your order.

Please take 3 photos of the damaged print(s) from various angles, attached them to the CLAIM FORM FOR DAMAGED PICTURES, and press “Submit.” We will dispatch a new print (new prints) within 2 weeks with no extra charge

If you’re not happy with a purchase that you made on moonlit-japan.com, for any reason, you can return it to us within 30 days after you receive the parcel. Please fill out RETURN PRINTS FORM and press “SUBMIT.” As soon as the parcel arrives back, we will issue a full refund for the entire purchase price.

PLEASE NOTE:
The “RETURN ORDER FORM” needs to be sent within 30 days after you receive your order, and the picture(s) must be received back by us within 20 days after you send the RETURN ORDER FORM.

The refund will cover the original cost of the picture and the outgoing shipping fee, and we will NOT be able to reimburse the return shipping cost.

All of our prints ship from Japan, and depending on the country of your residence, you might get asked by the local authority to pay import duty and/ or other taxes.
Please note, you may be contacted by the local authority asking whether you are willing to pay import duty and/ or other taxes when the parcel is in customs. And if you do not respond back, your picture may not clear customs.

The parcel will be shipped back to Moonlit Japan. Please send an email using the CONTACT FORM and tell us that you have rejected the parcel. When we receive the parcel back, we will process the refund for the cost of the picture and the outgoing shipping fee.

As soon as your order ships, we’ll send you an e-mail confirmation with a tracking number and the URL for EMS parcel tracking site. If the delivery is for a destination within Japan, we will issue a tracking number for TA-
Q-BIN upon the dispatch of your order.

We do not offer any discounts for bulk purchases, but if your order value is $200 or higher, the delivery charge becomes free.

As the package needs to go through customs, the pricing information will be printed on the documents attached to the outside of the parcel.

Unfortunately, you cannot include a gift message with your purchases from Moonlit Japan.

No. Our watermark logo will not appear on your prints. Our logo only appears on the images on our website in order to prevent image thefts.

SINGATURE Range are the pictures with image aspect ratio of 2:3 with a relatively high degree of post processing for realizing maximum artistic expression. NOVELTY Range refers to the pictures with 1:1 aspect ratio, and they are ideal for a set display with pictures aligned side by side, one above another, etc., to decorate your walls. There is also a PFB (paper on foamcore board) print option for NOVELTY Range of pictures, which is designed for a stand-alone display on wall shelves, miniature easels, etc.

Please visit ACCOUNT and enter your name, email address and a password. Entry of billing / shipping address is optional.

No. We do not collect credit card information of our customers. All orders at Moonlit Japan need to be paid for through PayPal, and if you would like to skip the entry of your credit card details for each order, please be sure to create an account with PayPal and leave your details with them.

If you create an account with Moonlit Japan and register your billing/ shipping address, you can skip the address entry process each time you place an order with us. If you choose to subscribe to Moonlit Japan Newsletters, you will receive emails from us with information on newly available pictures, latest updates of our site, as well as seasonal promotions with discount codes.

Please visit ACCOUNT and select “basic information” from ACCOUNT NAVIGATION. Tick the box where it says “Would you like to subscribe to our newsletter?” and press “UPDATE.”

Yes, you can. Please visit ACCOUNT and select “basic information” from ACCOUNT NAVIGATION. Untick the box where it says “Would you like to subscribe to our newsletter?” and press “UPDATE.”

Please fill out ACCOUNT TERMINATION REQUEST, and press “submit.” Please allow maximum of 7 days for us to process your request.

Yes, our ACCOUNTS pages and SHOPPING CART are secured by GeoTrust SSL.

On the final page of PAYPAL payment, you will find a link to print your purchase receipt.

Print size options vary between SIGNATURE (rectangular pictures) and NOVELTY range (square pictures) of pictures.

For SIGNATURE Range, the following 8 options are available as “STANDARD-SIZE prints:”

There are also 2 Custom-Size print options:

For NOVELTY Range (square pictures), there are two types of prints: “Paper Print” and “PFB” which stands for “Paper on Foamcore Board, and there is only one “STANDARD” size option for “Paper” and “PFB” each:

Custom-Size print options for NOVELTY Range are as follow:

We use professional dye-ink photo printers made by Canon and the hi-Gloss White Film paper made by Pictorico for the following print types:
SIGNATURE Range prints with paper size of 13″ x 19″ (329mm x 483mm) and smaller.
All NOVELTY Range prints.

For SIGNATURE Range prints with larger print sizes, we use Shashin-Koyosha’s professional dye-ink and their Crystal coated paper.

No. The default aspect ratio is 2:3 for SIGNATURE Range of pictures and 1:1 for NOVELTY Range, and you cannot order prints in any other aspect ratio.

No. Our watermark logo will not appear on your prints. Our logo only appears on the images on our website in order to prevent image thefts.

SINGATURE Range are the pictures with image aspect ratio of 2:3 with a relatively high degree of post processing for realizing maximum artistic expression. NOVELTY Range refers to the pictures with 1:1 aspect ratio, and they are ideal for a set display with pictures aligned side by side, one above another, etc., to decorate your walls. There is also a PFB (paper on foamcore board) print option for NOVELTY Range of pictures, which is designed for a stand-alone display on wall shelves, miniature easels, etc.

Your picture is printed “on demand”, and will be dispatched within 2 weeks from the order date. . The transit lead time differs depending on the delivery destination. Please refer to SHIPPING to find out the transit lead time specific to your country.

Please take 3 photos of the damaged print(s) from various angles, attached them to the CLAIM FORM FOR DAMAGED PICTURES, and press “Submit.” We will dispatch a new print (new prints) within 2 weeks with no extra charge

If you’re not happy with a purchase that you made on moonlit-japan.com, for any reason, you can return it to us within 30 days after you receive the parcel. Please fill out RETURN PRINTS FORM and press “SUBMIT.” As soon as the parcel arrives back, we will issue a full refund for the entire purchase price.

PLEASE NOTE:
The “RETURN ORDER FORM” needs to be sent within 30 days after you receive your order, and the picture(s) must be received back by us within 20 days after you send the RETURN ORDER FORM.

The refund will cover the original cost of the picture and the outgoing shipping fee, and we will NOT be able to reimburse the return shipping cost.

All of our prints ship from Japan, and depending on the country of your residence, you might get asked by the local authority to pay import duty and/ or other taxes.
Please note, you may be contacted by the local authority asking whether you are willing to pay import duty and/ or other taxes when the parcel is in customs. And if you do not respond back, your picture may not clear customs.

The parcel will be shipped back to Moonlit Japan. Please send an email using the CONTACT FORM and tell us that you have rejected the parcel. When we receive the parcel back, we will process the refund for the cost of the picture and the outgoing shipping fee.

As soon as your order ships, we’ll send you an e-mail confirmation with a tracking number and the URL for EMS parcel tracking site. If the delivery is for a destination within Japan, we will issue a tracking number for TA-
Q-BIN upon the dispatch of your order.

We do not offer any discounts for bulk purchases, but if your order value is $200 or higher, the delivery charge becomes free.

As the package needs to go through customs, the pricing information will be printed on the documents attached to the outside of the parcel.

Unfortunately, you cannot include a gift message with your purchases from Moonlit Japan.

Yes, our ACCOUNTS pages and SHOPPING CART are secured by GeoTrust SSL.

On the final page of PAYPAL payment, you will find a link to print your purchase receipt.

Your picture is printed “on demand”, and will be dispatched within 2 weeks from the order date. . The transit lead time differs depending on the delivery destination. Please refer to SHIPPING to find out the transit lead time specific to your country.

We use EMS of Japan Post Co., Ltd. for deliveries to destinations outside of Japan. For destinations within Japan, we use TA-Q-BIN of Yamato Transport Co., Ltd.

Please refer to SHIPPING.

Shipping fees differ depending on delivery destinations. Please refer to SHIPPING.

The prints of pictures in the “Signature” Range (rectangular pictures) are shipped in cardboard tubes with sufficient cushioning materials inside.

The prints of pictures in the “Novelty” Range (square pictures) are delivered in cardboard boxes, and there will be sufficient cushioning materials in each box to protect your order.

Please take 3 photos of the damaged print(s) from various angles, attached them to the CLAIM FORM FOR DAMAGED PICTURES, and press “Submit.” We will dispatch a new print (new prints) within 2 weeks with no extra charge

If you’re not happy with a purchase that you made on moonlit-japan.com, for any reason, you can return it to us within 30 days after you receive the parcel. Please fill out RETURN PRINTS FORM and press “SUBMIT.” As soon as the parcel arrives back, we will issue a full refund for the entire purchase price.

PLEASE NOTE:
The “RETURN ORDER FORM” needs to be sent within 30 days after you receive your order, and the picture(s) must be received back by us within 20 days after you send the RETURN ORDER FORM.

The refund will cover the original cost of the picture and the outgoing shipping fee, and we will NOT be able to reimburse the return shipping cost.

All of our prints ship from Japan, and depending on the country of your residence, you might get asked by the local authority to pay import duty and/ or other taxes.
Please note, you may be contacted by the local authority asking whether you are willing to pay import duty and/ or other taxes when the parcel is in customs. And if you do not respond back, your picture may not clear customs.

The parcel will be shipped back to Moonlit Japan. Please send an email using the CONTACT FORM and tell us that you have rejected the parcel. When we receive the parcel back, we will process the refund for the cost of the picture and the outgoing shipping fee.

As soon as your order ships, we’ll send you an e-mail confirmation with a tracking number and the URL for EMS parcel tracking site. If the delivery is for a destination within Japan, we will issue a tracking number for TA-
Q-BIN upon the dispatch of your order.

Print size options vary between SIGNATURE (rectangular pictures) and NOVELTY range (square pictures) of pictures.

For SIGNATURE Range, the following 8 options are available as “STANDARD-SIZE prints:”

There are also 2 Custom-Size print options:

For NOVELTY Range (square pictures), there are two types of prints: “Paper Print” and “PFB” which stands for “Paper on Foamcore Board, and there is only one “STANDARD” size option for “Paper” and “PFB” each:

Custom-Size print options for NOVELTY Range are as follow:

No. The default aspect ratio is 2:3 for SIGNATURE Range of pictures and 1:1 for NOVELTY Range, and you cannot order prints in any other aspect ratio.

No. Our watermark logo will not appear on your prints. Our logo only appears on the images on our website in order to prevent image thefts.

SINGATURE Range are the pictures with image aspect ratio of 2:3 with a relatively high degree of post processing for realizing maximum artistic expression. NOVELTY Range refers to the pictures with 1:1 aspect ratio, and they are ideal for a set display with pictures aligned side by side, one above another, etc., to decorate your walls. There is also a PFB (paper on foamcore board) print option for NOVELTY Range of pictures, which is designed for a stand-alone display on wall shelves, miniature easels, etc.

If you create an account with Moonlit Japan and register your billing/ shipping address, you can skip the address entry process each time you place an order with us. If you choose to subscribe to Moonlit Japan Newsletters, you will receive emails from us with information on newly available pictures, latest updates of our site, as well as seasonal promotions with discount codes.

Please visit ACCOUNT and enter your name, email address and a password. Entry of billing / shipping address is optional.

No. We do not collect credit card information of our customers. All orders at Moonlit Japan need to be paid for through PayPal, and if you would like to skip the entry of your credit card details for each order, please be sure to create an account with PayPal and leave your details with them.

Please visit ACCOUNT and select “basic information” from ACCOUNT NAVIGATION. Tick the box where it says “Would you like to subscribe to our newsletter?” and press “UPDATE.”

Yes, you can. Please visit ACCOUNT and select “basic information” from ACCOUNT NAVIGATION. Untick the box where it says “Would you like to subscribe to our newsletter?” and press “UPDATE.”

Please fill out ACCOUNT TERMINATION REQUEST, and press “submit.” Please allow maximum of 7 days for us to process your request.

Yes, our ACCOUNTS pages and SHOPPING CART are secured by GeoTrust SSL.

Yes, our ACCOUNTS pages and SHOPPING CART are secured by GeoTrust SSL.